This page aims to address common questions related to sizing, shipping, and returns.
What size should I get?
Our detailed size charts can be found as the last image on each individual product page.
We recommend for you to review measurements from our sizing guides to get the best fit for you.
If unsure, It's always best to size up.
When will I receive my order?
Pre-made items ship within 1–3 business days after you place your order.
If your item is a pre-order, please allow 4–6 weeks for delivery within the U.S. and 6–10 weeks for international orders.
Will I receive a tracking number?
As our products are sold on a pre-order basis, please note that your order will ship within the specified pre-order time frame.
When your order ships, you will automatically receive an email notification. This email will include a tracking number that you can click to track the exact location of your package.
If you lose the tracking number, feel free to email or direct message us, and we’ll be happy to check the status of your item!
Thank you for your patience and understanding!
Where are your customer reviews?
We've shipped thousands of packages over the years. but we can understand if it's your first time ordering and you're hesitant!
To see what our customers are saying, head to our Instagram (@ichigoscloset) and check the 'family' highlight. You can also find even more reviews in our Discord!
Do you offer returns or exchanges?
We currently do not offer returns for size changes or buyer's remorse. However, if your item arrives defective or if we accidentally sent the wrong size, we’ll make it right with a refund or exchange. Just reach out to us within 2-3 days of receiving your order!