Refund policy

Thank you for shopping with IchigosCloset! We truly appreciate your support and strive to provide high-quality products and excellent customer service. Please read this policy carefully before placing your order, as completing a purchase indicates full agreement with the terms below.

No Returns Policy

At this time, we do not offer returns, refunds, or exchanges for size changes, incorrect fit, or buyer’s remorse.

All items are fulfilled as pre-orders and are made specifically upon order placement.

By completing a purchase, you acknowledge that you have reviewed all product details and understand that all sales are final.

Size charts and model measurements are provided to help ensure accurate sizing before purchase.

Customer Responsibility

We are not responsible for errors made by the customer at checkout, including but not limited to:

  • Incorrect size selection
  • Incorrect shipping details
  • Incomplete or inaccurate address information

It is the customer’s responsibility to ensure all order details are accurate before completing checkout. Orders are processed exactly as submitted.

Shipping & Delivery Terms

Once an order has been fulfilled and handed over to the shipping carrier, responsibility for delivery transfers to the carrier.

We are not liable for:

  • Delivery delays
  • Lost packages
  • Misdelivered packages
  • Transit issues
  • Errors caused by incorrect customer-provided information

Orders marked as “delivered” by the carrier are considered successfully fulfilled.

Refunds & Store Credit

Refunds or store credit are only issued in cases where there is a verified error on our end, such as:

  • Incorrect item shipped
  • Wrong size or product fulfillment error
  • Verified manufacturing or quality defect

All claims must be submitted within 2–3 days of delivery and must include supporting photo evidence.

All claims are subject to review and approval. We reserve the right to determine eligibility for any resolution.

Non-Refundable Circumstances

We do not offer refunds, replacements, or returns for:

  • Incorrect sizing or misjudgment of fit
  • Incorrect or incomplete shipping address entered by the customer
  • Packages marked as delivered by the carrier
  • Carrier delays or transit issues
  • Buyer’s remorse or change of mind

Returned, Undeliverable, or Failed Delivery Packages

If a package is returned to our fulfillment center or marked undeliverable due to incorrect, incomplete, or invalid shipping information provided by the customer, we are not responsible for the failed delivery.

We may, at our discretion, attempt to locate and recover returned packages; however, recovery is not guaranteed.

If the package is recovered and the customer requests reshipment, the customer is responsible for all shipping costs.

Incorrect Address Disclaimer

If the shipping address provided at checkout matches the information entered by the customer, we are not responsible for any delivery issues caused by incorrect or incomplete address details, including:

  • Missing apartment numbers
  • Incorrect ZIP codes
  • Typographical errors

Stolen or Missing After Delivery Packages

If tracking shows an order has been delivered, but the customer claims non-receipt, the issue must be resolved directly with the shipping carrier.

We do not issue refunds or replacements for orders confirmed as delivered.

Customers are responsible for ensuring a secure delivery location.

Goodwill Exceptions

Any refunds, replacements, or credits issued outside of this policy are provided solely as a voluntary goodwill gesture.

These exceptions:

  • Do not constitute admission of fault
  • Do not override this policy
  • Do not establish precedent for future claims

Right of Withdrawal (EU Customers Only)

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

The withdrawal period ends 14 days after you (or someone you appoint, other than the carrier) receives the goods. To meet the deadline, you only need to submit your withdrawal request before the 14 days expire.

How to Withdraw

To exercise your right, submit your withdrawal request using the cancellation link or button on your order or account page.

We will confirm receipt of your request by email without delay.

Refunds

If you withdraw, we will refund all payments received, including standard delivery costs where applicable, within 14 days of being informed of your decision.

We may hold the refund until we receive the goods back or you provide proof of return, whichever comes first.

Refunds will be issued using the same payment method used for the order unless agreed otherwise.

Returns

Items must be sent back within 14 days of your withdrawal request. You are responsible for return shipping costs unless stated otherwise.

You are only responsible for any reduction in value of the goods if they were handled beyond what is necessary to check them.

Contact Us

If you believe your order qualifies for resolution due to a verified error on our part, please contact us:

Email: ichigoscloset@gmail.com
Instagram: @ichigoscloset

We appreciate your understanding and thank you for supporting IchigosCloset.