Cancellation policy

Thank you for shopping with IchigosCloset! Please review this policy carefully before placing your order, as completing a purchase indicates full agreement with the terms below.

Purchase Options

At IchigosCloset, products may be offered under different purchase types depending on availability:

Pre-Order Items

Pre-order items are made specifically after your order is placed. These items require production time and are not immediately available for shipment. Estimated delivery timelines are provided on each product page.

Pre-Made Items

Pre-made items are already produced and ready to ship. These items are fulfilled in the order they are received and shipped within standard processing times.

Please refer to each product description to confirm whether an item is pre-order or pre-made before purchasing.

Order Cancellation Policy

Due to the way our fulfillment system operates, we maintain a strict cancellation policy:

• Orders can only be canceled within 12 hours of purchase, provided production has not started.
• Once an order has entered processing or production, it can no longer be canceled.
• Pre-order items begin production shortly after purchase and therefore may not be eligible for cancellation once processing begins.

Non-Cancellable Orders

We do not allow cancellations for the following:

• Orders already in production (pre-order items)
• Orders that have been processed or prepared for shipping
• Orders placed during drops or restocks after fulfillment has begun

Customer Responsibility

It is the customer’s responsibility to ensure all order details are correct at checkout, including:

• Item selection
• Size selection
• Shipping address
• Contact information

Orders are processed exactly as submitted.

Exceptions

Any cancellations approved outside of this policy are issued solely at our discretion as a one-time goodwill exception and do not guarantee future approval.

Contact

If you need to request a cancellation within the eligible time frame, please contact us immediately:

Email: ichigoscloset@gmail.com

Instagram: @ichigoscloset

We appreciate your understanding and thank you for supporting IchigosCloset.