Journey Zip-Up

Pre-made items deliver within 7–14 business days, depending on your location.

Pre-order items are made just for you after you order, and take 6–10 weeks to arrive.

Please note: if your order includes both a pre-made and a pre-order item, everything ships together on the pre-order timeline. You'll find which category each item falls under listed on its product page under Shipping Times.

Yes, we ship to 50+ countries around the world! Every order comes with tracking as soon as your item ships! Any customs duties and import taxes are included at checkout, so you won't face any surprise fees when your package arrives.

Yes, always! You get a tracking number by email as soon as your order ships, and you can follow it anytime on our Track Your Order page. Lost your number? Email us support@ichigoscloset.com or DM us @ichigoscloset & we will help you out.

Every order on our store is backed by our Money-Back Guarantee. If we make a mistake, such as shipping the wrong item, wrong size, or an item with a quality defect, we'll fix it with a full refund or replacement.

Otherwise, all sales are final. We provide model images, size charts, and fit guides to help you choose the right size, so we don't accept returns or exchanges for sizing or change of mind.

For full details, see our Refund Policy.

Email support@ichigoscloset.com, DM us @ichigoscloset with your order number and we will make it right according to our Refund Policy.

Every product page includes a Size Chart with exact garment measurements and a Fit Guide showing what size the model is wearing. If you're between sizes or prefer an oversized fit, we recommend sizing up.

Unsure about your size? Email or DM us

Not often! Once a piece sells out, it's typically gone for good, but if we get enough requests, we'll consider a comeback.

The best way to catch a restock is to be first in line: follow @ichigoscloset and join our Discord for early access to restocks and new drops.

We accept all major cards! Visa, Mastercard, Amex, Discover, Apple Pay, Google Pay, Shop Pay, PayPal, and Amazon Pay. All payments are processed through Shopify's secure checkout.

Email support@ichigoscloset.com, DM @ichigoscloset on Instagram, or feel free to ask in our Discord community with 6000+ members!